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IT User Documentation

Who to Contact if You Need Help

support@sci.utah.edu

Send your problem via e-mail to support@sci.utah.edu. Be sure to include your e-mail address if mailing from a Web browser.

Doing so, you will receive an automated response indicating that a ticket has been generated. Your problem will be dealt with as quickly as possible. Should you need to refer to the problem again, please refer using the ticket number you've received. Please don't include cc email addresses, if you need other people cc'd on your ticket please list then in the email when you sent it. This prevents multiple tickets being created on the same issue.

Phone Support and Help Desk

While we prefer that you use the email interface, if you find it more convenient you may call any of the system adminitsrators offices directlly.

Nick: 801-557-9933

Ali: 801-585-3526

Awais:  801-581-8230

Chris: 801-581-7932

Facility Announcements

If you would like to be notified of changes in the facility (e.g. system downtimes, software upgrades etc.) please subscribe to the facility-announce@sci.utah.edu mailing list.